Account Help
- When will the backorder items be available?
- How do I manage my mail and email marketing subscriptions?
- Customer Support
- How do I redeem my JA insider points?
- How can I create an account
- How can I change my password?
Order Help
- Is there a restocking fee for returns?
- When will I receive my refund for returned items?
- How do I check the status of my order?
- Can I purchase online and pick up in-store?
- My order arrived damaged - what do I do?
- I'm missing an item from my order - what do I do?
Shipping & Tracking
- Can I expedite my order?
- Why was I charged for shipping?
- How long will it take to receive my order?
- How long does it take for orders to process and ship?
- Do you ship overseas?
- How do I track my order?